- Shipping & Returns
- Size Charts
- Stockists
- Sustainability & Silk Care
- Contact
We ship worldwide with DHL Express - Free shipping on all orders above £250
UK
£6.50 - 1 to 2 working days
EU Zone 1
Belgium, Germany, The Netherlands
£8.50 - 1 to 3 working days
EU Zone 2
Austria, Denmark, France, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden
£15 - 2 to 3 working days
EU Zone 3
Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Slovenia, Switzerland
£25 - 2 to 3 working days
USA
£25 - 2 to 4 working days
ASIA
£25 - 3 to 6 working days
Rest of the World
£30 - 4 to 6 working days
You will be sent a tracking number once your order has been dispatched.
DELIVERIES WITHIN THE UK AND THE EU WILL BE FREE OF CUSTOMS DUTIES AND VALUE ADDED TAX.
Shipments outside of the UK & EU can incur additional customs duties or value added tax - Hai is not responsible for covering these costs.
Orders can not be cancelled after they have been shipped.
RETURNS
Returns are accepted on all full-priced items within 14 days of receipt of delivery. Returns cannot be accepted without prior notice; to begin a return, please email us at hi@homeofhai.com
Your item must be unused and in the same condition that you received it including any labels or tags. Sale items can not be returned. It is the customer's responsibility to ship all returns back to us, and will remain their responsibility until it has arrived at our warehouse.
We advise keeping a proof of shipment in the case of any unforeseen circumstances, however we are unable to compensate for any packages lost in transit. Once the item has arrived back with us, we will send confirmation of its receipt and begin to process your return. Please note that any original shipping charges are non-refundable.
Shoe Size Charts
2
3
4
5
6
7
8
35
36
37
38
39
40
41
4.5
5.5
6.5
7.5
8.5
9.5
10.5
34
35
36
37
38
39
40
22
23
24
25
26
27
28
220
230
240
250
260
270
280
Clothing Size Chart
XS
S
M
L
XL
6
8
10
12
14
34
36
38
40
42
2
4
6
8
10
160-165/ 84-86
165-170/ 88-90
170-175/ 92-94
175-180/ 96-98
180-185/ 100-102
3
5
7
9
11
44
55
66
77
88
ONLINE
UNITED KINGDOM
EUROPE
U.S.A.
CHINA
JAPAN
KOREA
THAILAND
AUSTRALIA
Silk is one of the signature fabrics that we use. A fabric celebrated for its natural beauty, however the delicate nature of silk fibres requires thoughtful care. To extend the life of these items, handle them gently and wash them as sparingly as possible.
Since silk is a fabric we use consistently across seasonal collections, it is important for us to ensure that it is sustainably sourced. We are proud to be able to say that all our silk is sustainably produced in small quantities in China in the heart of the historical silk producing city of Suzhou.
At Hai, we take a pragmatic approach. We produce our items in small quantities to avoid overproduction and in locations best suited to each product. While honouring the foundations of our brand, we continually seek the most sustainable and luxurious methods of production as our product range expands
Our bags are ethically produced near our silk suppliers in China, where craftsmanship and luxury standards are central to their operations.
Our exclusive ready-to-wear pieces are sustainably crafted in an atelier in London and in Suzhou, the same location where our bags are produced.
We have conducted extensive research to ensure that each of our manufacturers produces the highest-quality version of our designs. This commitment is why we chose to distribute our production across multiple locations.
Caring for your silk and cashmere silk blend pieces
Hand-wash in cool water with a small amount of delicate natural detergent.
Leave to bathe for 5-10 minutes.
Rinse well with fresh cool water.
Squeeze out extra moisture by carefully rolling in a towel.
Leave on top of a fresh towel or, for clothing, hang to dry away from sun light and direct heat.
We firmly believe that silk clothing doesn’t need to be washed as often as you might think. Silk is a naturally moisture-wicking and anti-bacterial fabric, and therefore, doesn’t absorb sweat in the way other fabrics do. Simply hanging your items for a day in a space with free-flowing air can go a long way in making them feel fresher for the next use.
If a mark or stain appears, gently dab with a soft sponge or brush. For persistent stains, we recommend consulting a professional dry-cleaner with silk expertise, making sure to inform them of the stain's origin.
Caring for your cotton satin pieces
Wash in a washing machine on the delicates cycle with cold water or hand wash in cold water with a small amount of delicate natural detergent.
Let air dry.
Caring for your cotton tulle pieces
Hand-wash in cool water with a small amount of delicate natural detergent.
Avoid any twisting or wringing to prevent damage.
Let air dry completely as heat can harm the delicate fibers.
Caring for your cotton poplin pieces
Wash in a washing machine on a gentle cycle with cold water or hand wash in cold water with a small amount of delicate natural detergent.
Turn garments inside out, and use a mesh laundry bag for extra protection.
Let air dry on a flat surface or hang on a padded hanger.
For all general inquiries please contact hi@homeofhai.com.
For wholesale inquiries please contact alexandra@homeofhai.com