• Shipping & Returns
  • Size Charts
  • Stockists
  • Sustainability And Silk Care
  • Contact

We ship worldwide with DHL Express - Free shipping on all orders above £150

Please use the delivery times below as estimates and start from the date of shipping.

UK SHIPPING

UK - £6.50 - 1 to 3  working days

INTERNATIONAL SHIPPING

Europe - £18 - 2-5 working days

USA - £18 -  2-5 working days

Rest of the World - £25 - 2 to 7 working days

You will be sent a tracking number once your order has been dispatched.

Deliveries outside of the UK can incur additional customs duties or value added tax - Hai is not responsible for covering these costs.

Order can not be cancelled after they have been shipped.

RETURNS

Returns are accepted within 15 days of delivery. Please email us at hi@homeofhai.com to request a return.

Your item must be unused and in the same condition that you received it including any labels or tags.


Shoe Size Charts

UK

2

3

4

5

6

7

8

Europe

35

36

37

38

38

39

41

USA

4.5

5.5

6.5

7.5

8.5

9.5

10.5

China

34

35

36

37

38

39

40

Japan

22

23

24

25

26

27

28

Korea

220

230

240

250

260

270

280

Clothing Size Chart

Hai

XS

S

M

L

XL

UK

6

8

10

12

14

Europe

34

36

38

40

42

USA

2

4

6

8

10

China

160-165/ 84-86

165-170/ 88-90

170-175/ 92-94

175-180/ 96-98

180-185/ 100-102

Japan

3

5

7

9

11

Korea

44

55

66

77

88

Stockists

UNITED KINGDOM

EUROPE

U.S.A.

CHINA

JAPAN

KOREA

Sustainability And Silk Care

Hai Sustainability

Silk is in the soul of all we do at Hai. We are proud to be able to say that all our silk is sustainably produced in small quantities in China in the heart of the historical silk producing city of Suzhou.

At Hai we are pragmatic. We produce our items in small quantities to avoid overproduction, and in locations that make sense to each product, always honouring the foundations of the brand which was inspired by the Chinese silk, while looking for the most sustainable and luxury means of production as our product offering grows.Our bags are all ethically produced close-by to our silk in China, while our shoes are produced in Italy in a historic shoe manufacturer, where craft and luxury standards are key to their operation. Our clothes are sustainably made in London, where we are based, with certain items being made in Suzhou. We have done extensive research to ensure each of our manufacturers’ is producing the best possible version of our designs, which is why we took the decision to spread out our production.


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Hai Packaging

All our packaging products are produced using sustainable materials in small batches. Our tissue paper and stickers are FSC certified, Acid-Free (won’t leave behind chemicals when decomposing) and use soy-based inks. Cardboard is made from recycled materials, is FSC certified and compostable and again uses soy based inks. Each Hai bag comes in an embroidered cotton dust-bag, helping to ensure you can treasure your Hai forever.

Hai Silk Care

All Hai items are made using silk. The great flow and beauty of this fabric naturally leads to great delicacy in its fibres, therefore it’s key to the prolonging of its life that you handle your items with care and wash as infrequently as possible.


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Cleaning your Hai items

  1. Hand-wash in cool water with a small amount of delicate natural detergent
  2. Leave to bath for 5-10 minutes
  3. Rinse well with fresh cool water
  4. Squeeze out extra moisture by carefully rolling in a towel
  5. Leave on top of a fresh towel or, for clothing, hang to dry away from sun light and direct heat

We appreciate that the frequency to which you wash your Hai clothing is going to be greater than that of our bags, however we are strong believers that you probably don’t need to wash your silk clothing as frequently as you think. For small marks spot cleaning lightly with a sponge or brush is a better option then fully submerging your item in water. Additionally, silk is a naturally moisture-wicking and anti-bacterial fabric, and therefore, doesn’t absorb sweat in the way other fabrics do. Simply hanging your items for a day in a space with free-flowing air can go a long way in making them feel fresher for the next use.


Silk Don’ts:

Never boil

Never bleach

Never wring out

Never rub vigorously

*If a mark or stain occurs rub lightly with a sponge or a brush. If the mark doesn’t lift, seek out a dry-cleaner with experience cleaning silk and ensure they are informed what caused the stain.

*If a mark or stain occurs rub lightly with a sponge or a brush. If the mark doesn’t lift, seek out a dry-cleaner with experience cleaning silk and ensure they are informed what caused the stain.

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Contact

For any general enquiries, you can contact us at hi@homeofhai.com.


For wholesale enquiries: tessa@homeofhai.com.