- Shipping & Returns
- Size Charts
- Sustainability & Silk Care
We ship worldwide with DHL Express - Free shipping on all orders above £250
Please use the delivery times below as estimates and start from the date of shipping.
£6.50 - 1 to 2 working days
EU Zone 1
Belgium, Germany, The Netherlands
£8.50 - 1 to 3 working days
EU Zone 2
Austria, Denmark, France, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden
£15 - 2 to 3 working days
EU Zone 3
Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Slovenia, Switzerland
£25 - 2 to 3 working days
£25 - 2 to 4 working days
£25 - 3 to 6 working days
Rest of the World
£30 - 4 to 6 working days
You will be sent a tracking number once your order has been dispatched.
DELIVERIES WITHIN THE UK AND THE EU WILL BE FREE OF CUSTOMS DUTIES AND VALUE ADDED TAX.
Shipments outside of the UK & EU can incur additional customs duties or value added tax - Hai is not responsible for covering these costs.
Orders can not be cancelled after they have been shipped.
Returns are accepted on all full-priced items within 14 days of receipt of delivery. Returns cannot be accepted without prior notice; to begin a return, please email us at firstname.lastname@example.org
Your item must be unused and in the same condition that you received it including any labels or tags. Sale items can not be returned. It is the customer's responsibility to ship all returns back to us, and will remain their responsibility until it has arrived at our warehouse.
We advise keeping a proof of shipment in the case of any unforeseen circumstances, however we are unable to compensate for any packages lost in transit. Once the item has arrived back with us, we will send confirmation of its receipt and begin to process your return. Please note that any original shipping charges are non-refundable.
Shoe Size Charts
Clothing Size Chart
Silk is in the soul of all we do at Hai. We are proud to be able to say that all our silk is sustainably produced in small quantities in China in the heart of the historical silk producing city of Suzhou.Silk is in the soul of all we do at Hai. We are proud to be able to say that all of our silk is sustainably produced in small
quantities in the heart of the historical silk-producing city of Suzhou, as well as locations across India.
At Hai we are pragmatic. We produce our items in small quantities to avoid overproduction, and in locations that make sense to each product, always honouring the foundations of the brand, while looking for the most sustainable and luxurious means of production as our product offering grows.
Our bags are all ethically produced close to our silk in China, where crast and luxury standards are key to their operation. Our clothes are sustainably made between a small studio near where we’re based in London, and Suzhou, where our bags are produced.
We have undertaken extensive research to ensure each of our manufacturers is producing the best possible version of our designs, which is why we took the decision to spread out our production.
Hai Silk Care
All Hai items are made using silk. The great flow and beauty of this fabric naturally leads to great delicacy in its fibres, therefore it’s key to the prolonging of its life that you handle your items with care and wash as infrequently as possible.
Cleaning your Hai items
- Hand-wash in cool water with a small amount of delicate natural detergent
- Leave to bath for 5-10 minutes
- Rinse well with fresh cool water
- Squeeze out extra moisture by carefully rolling in a towel
- Leave on top of a fresh towel or, for clothing, hang to dry away from sun light and direct heat
We appreciate that the frequency to which you wash your Hai clothing is going to be greater than that of our bags, however we are strong believers that you probably don’t need to wash your silk clothing as frequently as you think. For small marks spot cleaning lightly with a sponge or brush is a better option then fully submerging your item in water. Additionally, silk is a naturally moisture-wicking and anti-bacterial fabric, and therefore, doesn’t absorb sweat in the way other fabrics do. Simply hanging your items for a day in a space with free-flowing air can go a long way in making them feel fresher for the next use.
Never wring out
Never rub vigorously
*If a mark or stain occurs rub lightly with a sponge or a brush. If the mark doesn’t lift, seek out a dry-cleaner with experience cleaning silk and ensure they are informed what caused the stain.
General & Customer Service: email@example.com