Shipping & Returns
We ship worldwide with DHL Express - Free shipping on all orders above £250
Please use the delivery times below as estimates and start from the date of shipping.
£6.50 - 1 to 2 working days
EU Zone 1
Belgium, Germany, The Netherlands
£8.50 - 1 to 3 working days
EU Zone 2
Austria, Denmark, France, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden
£15 - 2 to 3 working days
EU Zone 3
Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Slovenia, Switzerland
£25 - 2 to 3 working days
£25 - 2 to 4 working days
£25 - 3 to 6 working days
Rest of the World
£30 - 4 to 6 working days
You will be sent a tracking number once your order has been dispatched.
DELIVERIES WITHIN THE UK AND THE EU WILL BE FREE OF CUSTOMS DUTIES AND VALUE ADDED TAX.
Shipments outside of the UK & EU can incur additional customs duties or value added tax - Hai is not responsible for covering these costs.
Orders can not be cancelled after they have been shipped.
Returns are accepted on all full-priced items within 14 days of receipt of delivery. Returns cannot be accepted without prior notice; to begin a return, please email us at firstname.lastname@example.org
Your item must be unused and in the same condition that you received it including any labels or tags. Sale items can not be returned. It is the customer's responsibility to ship all returns back to us, and will remain their responsibility until it has arrived at our warehouse.
We advise keeping a proof of shipment in the case of any unforeseen circumstances, however we are unable to compensate for any packages lost in transit. Once the item has arrived back with us, we will send confirmation of its receipt and begin to process your return. Please note that any original shipping charges are non-refundable.