We ship worldwide, with complimentary shipping on all orders over £250.

Shipments within the UK and EU include all duties and VAT; there will be no additional charges upon delivery.

Shipments outside of the UK and EU may incur customs duties and import taxes, which are not covered by Hai and are payable by the customer.

Returns are accepted within 14 days of delivery. Returned items must be unused and in the same condition received, including all original labels and tags.

Customers are responsible for return shipping costs. Please note that original shipping charges are non-refundable. Sale items cannot be returned.

Please review our full Shipping & Returns Policy before placing your order.

IN STORE COLLECTION

You will receive a confirmation email once your order is ready for collection. Please have your confirmation email ready when you collect your order. Items will be held for a limited period, after which orders may be cancelled if uncollected. Please ensure items are collected in person during store opening hours. We do not offer delivery for pickup orders.